Free trial, billing and cancellation
When offered in the app, eligible new subscribers can start a 3-day free trial of REMY Pro after confirming a monthly or annual subscription with Apple. Creating a REMY account or joining the waitlist does not start a trial or authorize a charge.
After the trial, Apple automatically charges your Apple Account payment method the price shown at confirmation for your selected plan, unless you cancel. Monthly plans renew monthly; annual plans renew annually and are billed in one payment, not monthly instalments. Prices, currency, applicable taxes and availability are shown by Apple for your storefront.
Cancel at least 24 hours before the trial ends to avoid being charged. You can manage or cancel at any time in iPhone Settings → your name → Subscriptions → REMY. For later renewals, turn off renewal at least 24 hours before the current period ends. Apple determines the access end date shown in your subscription settings; cancelling a free trial may end access immediately.
Apple determines eligibility. Only one introductory offer is available per eligible Apple Account in the REMY Pro subscription group; changing plans, replaying onboarding, reinstalling the app or creating another REMY account does not create another trial. If you are not eligible, the regular selected price is shown before you confirm.
Approved complimentary accounts do not need to subscribe. Deleting the app, deleting your REMY account, disconnecting email or texting STOP does not cancel an Apple subscription. Manage Apple subscriptions · Apple cancellation instructions.
Need to restore a purchase? Open REMY Settings → Membership → Restore Purchases, using the Apple Account and REMY account used for the original subscription. Contact us if access still looks wrong. REMY support cannot cancel Apple billing for you.
Contact REMY support
Send us a message below. Include the email connected to REMY and the property address when relevant so we can help faster.
Quick help
Connected email
Open REMY Settings, check the Google or Microsoft connection status, and reconnect only when the app asks you to.
Missing document
Confirm the signed PDF is attached to an Inbox or Sent message in the connected account, then run a refresh in REMY.
Calendar event
Check that connected-calendar access is granted and that the date is visible inside the transaction before refreshing.
Checklist
Open the property checklist in REMY to mark, unmark, add, or remove your custom workflow items.
What REMY can help with
Support covers account access, connected-service permissions, transaction detection, signed document organization, calendar events, checklists, and REMY messaging. For legal, compliance, form, or brokerage-policy questions, contact your brokerage, lawyer, or appropriate regulator.
Privacy requests
Use the contact form above and choose “Privacy request” to ask for access to, correction of, or deletion of your personal information. We may need to verify your identity before completing the request.
Delete your account
See the Account Deletion page for the in-app deletion steps, what REMY removes, and what remains in your connected Google or Microsoft account.